Question 1

What happens after the 5 included users?

Accepted Answer

All plans are designed for 5 users. Beyond 5, you add users in unit increments and can upgrade plans as the team grows. Onboarding, data migration, and permissions are designed together; larger organizations get a custom configuration.

Question 2

Can we start with CRM only and add PartnerPortal later?

Accepted Answer

Yes. Many teams stabilize the sales pipeline with sufly CRM first and add PartnerPortal when project volume grows. Existing CRM data carries over, deals closed in CRM link to Portal projects automatically, and you can upgrade anytime with no penalties.

Question 3

How does the annual billing discount work?

Accepted Answer

Annual upfront payment applies a 20% discount versus monthly billing: PartnerPortal AX ₩500K to ₩400K per month, CRM AX ₩500K to ₩400K, CRM AX Marketing ₩700K to ₩560K, CRM + PartnerPortal AX ₩900K to ₩720K, Suite AX ₩1.0M to ₩800K, and Suite AX + AI Meeting Notes ₩1.1M to ₩880K. Enterprise pricing is agreed case by case.

Question 4

How do AI meeting notes hour packs work?

Accepted Answer

A 100 hour pack is ₩200,000, which is ₩2,000 per hour and 33% below the metered rate of ₩3,000. A pack is valid for 12 months from purchase, or until the contract ends on a prepaid contract. AI meeting notes must be enabled before you can buy one. Hours are drawn in this order: the 20 included hours, then packs, then metered use, and with several packs the one expiring soonest is used first. Buying a pack raises what you can use that month by the same amount. The 20 included hours do not carry over, but pack hours carry over within their validity. Packs are invoiced separately. Expired pack hours are forfeited without refund, and remaining pack hours are forfeited if you cancel the plan.

Question 5

What happens when we use up the AI meeting notes hours?

Accepted Answer

AI meeting notes include 20 hours per month (your contract may set a different amount), on Suite AX + AI Meeting Notes and Enterprise, and can be added to any plan for ₩100,000 per month. By default, recording stops at the limit and resumes next month, so your bill never grows on its own. If you need more, contact us to open overage or buy an hour pack. Only hours used after that are billed, at ₩3,000 per hour, on the following invoice. The month's overage is totalled first and then rounded up to the hour, not rounded per meeting. Metered use stops at 100 hours a month; hour packs are already paid for and sit on top of that ceiling.

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