Sufly now has a customer support center. Manage inquiries systematically in one place, from web form ticket submissions and automated email responses to AI-powered case organization.
Handle inquiries without scattering We gather customer inquiries that were scattered through emails and messengers into a single support center . Manage the entire customer interaction process systematically from reception to handling, response, and case organization. The third product of sufly, Customer Support (Support) has been released. What's New Support Ticket System Inquiries received through the web form are registered as a ticket , and a unique ticket number and automatic response start immediately. Keep a complete record of the handling process with file attachments, internal notes, and comments. Email replies collected automatically When customers reply by email, it is automatically collected and organized into the corresponding ticket . There is no need to switch between the inbox and CRM. Portal Integration Switch directly to the support center from the partner portal to view ticket status, customer information, and reports in one flow. AI-organized response cases Completed cases are automatically organized by AI into case studies , leaving assets that can be immediately utilized for the next response or sales. Overview A good customer experience starts with quick and