Support Center: tickets, email, and cases kept as knowledge
Handle inquiries without scattering
We gather customer inquiries that were scattered through emails and messengers into a single support center. Manage the entire customer interaction process systematically from reception to handling, response, and case organization. The third product of sufly, Customer Support (Support) has been released.
What's New
Support Ticket System
- Inquiries received through the web form are registered as a ticket, and a unique ticket number and automatic response start immediately.
- Keep a complete record of the handling process with file attachments, internal notes, and comments.
Email replies collected automatically
- When customers reply by email, it is automatically collected and organized into the corresponding ticket. There is no need to switch between the inbox and CRM.
Portal Integration
- Switch directly to the support center from the partner portal to view ticket status, customer information, and reports in one flow.
AI-organized response cases
- Completed cases are automatically organized by AI into case studies, leaving assets that can be immediately utilized for the next response or sales.
Overview
| Area | Provided Features |
|---|---|
| Reception | Web form ticket·Automatic response·Ticket number |
| Handling | Attachments·Internal notes·Comments |
| Integration | Automatic collection of email replies |
| Assetization | AI automatic case organization |
A good customer experience starts with quick and thorough responses. Organize your inquiry handling in the support center.