Selling in the language the enquiry arrived in
Answering in the customer's language
An overseas enquiry used to mean checking the language yourself and swapping the reply template by hand. Detection, quoting, and campaign sending now share one language setting.
What is new
Language detection on enquiries
- The language of an enquiry is detected from its content, and the reply language is set in advance.
- The result is stored on the company record, so later conversations start from the same place.
A quote glossary
- Register quote line names per language in a glossary, mapped directly on the services and rates screen.
- The quote email body and preview render in the language you chose.
- Currency and VAT rate are set by country. The quote arithmetic was verified alongside this.
Campaigns by language
- Segments gained a language dimension, so the same message goes out split by language.
- Subscribers choose their own language on the sign-up form.
- When adding campaign recipients, you can filter by language as you build the list.
Country filter on companies
- The company list can be narrowed by country. You search and select, so it stays fast however many countries you work with.